Terms & Conditions

Natural Smoke BBQ Woods

Please take the time to read these terms and conditions. By using our website and the services and information offered on our website, you are agreeing to these terms and conditions.

If you purchase products through our website, there may be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.


Services means the production and supply of products by Natural Smoke Australia PTD LTD, trading as Natural Smoke

The website means the website

We / us etc means natural smoke and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this website or on any linked site.

The information contained on this website should not take the place of professional advice.


The website is made available for your use on your acceptance and compliance with these terms and conditions. By using this website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the website or the services.

If you contribute to our forum (if any) or make any public comments on this website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the website or the services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.


Some of our products will present certain hazards while in use. It is the responsibility of the purchaser to asses it for its correct use and application and to provide the relevant controls to protect the end user from harm.


Our wood is dried for use before weighing and packaging. Due to storage conditions and other factors outside of our control, final weight may vary from original packaged weight.

Our range of wood is subject to seasonal availability and therefore may vary throughout the year. We reserve the right to change the price of our products at any time based on wood availability and relative ease of processin

Returns / refunds / cancellations

Unless bound by law, we reserve the right to refuse a return. If we do accept a return, at our discretion, we will offer a full or partial refund, full or partial store credit, or replacement goods to an agreed value.

The return of the goods are the sole responsibility of the customer, as well as any further costs involved in testing, repairing, or inspecting any parts.

Deposits / part payments for special ordered goods are non-refundable. We can be flexible with payment terms, but if terms expire before full payment has been received, and no notice given, we will consider the sale to be cancelled and goods will be returned to stock. If for some reason you cannot complete a purchase, we can be flexible with payment terms but we must have make arrangements prior to the expiry of the terms.

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this website or the services or information offered on this website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the website or in connection with the services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a licence agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:

Links to external websites

This website may contain links that direct you outside of this website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of liability

We take no responsibility for the accuracy of any of the content or statements contained on this website or in relation to our services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the website or our services.

Information collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the website and/or our services, is governed by our privacy policy. By using this website and the services associated with this website, you are agreeing to the privacy policy.


All personal information you give us will be dealt with in a confidential manner in accordance with our privacy policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of western Australia, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in South Australia.

We retain the right to bring proceedings against you for breach of these terms and conditions, in your country of residence or any other appropriate country or jurisdiction.

Other terms

We reserve the right to refuse a sale at our discretion if we deem the product to be unsuitable for the application, if the purchaser is located outside a serviced area, or any other reason which could bring disrepute to the company.